Introduction:
Fragmented information silos can significantly hinder productivity, making it difficult for teams to access and share vital knowledge across different platforms. To address this, we’ve developed a step-by-step guide to integrate Glean with PlusPlus, ensuring your team can seamlessly search, access, and leverage internal knowledge, all within a unified search.
Step-by-Step Setup Process:
Add Custom Data Source in Glean:
The Glean Admin needs to log into Glean and navigate to the settings where they can add a new "custom data source."
Set Up API Token in Glean:
If you'd like to search over an internal tool or an app that Glean doesn't natively support, you'll need to use Glean's indexing REST API.
To get started, the Glean Admin should navigate to the "API tokens" page within Workspace Settings in Glean.
Click "Add API token" in the top right corner of the page.
Name the token and specify whether it has global permissions or is restricted to specific apps.
Optionally, set an expiry date for the token.
Once created, this token will be used in the integration with PlusPlus. Tokens can also be revoked from the dashboard if needed.
Navigate to Glean Integration in PlusPlus:
In the PlusPlus Admin settings, locate the section labeled "Glean" where you can configure the integration.
Enable Glean Integration:
Toggle the switch to enable the Glean integration.
Input Glean Datasource Name:
In the "Glean Datasource" field, enter the name of the custom data source you added to your Glean instance. This can be "PlusPlus" or any other name of your choosing.
Input Glean API URL:
In the "Glean API URL" field, enter the URL to your Glean Instance API endpoint. This should follow the format:
https://{SUBDOMAIN}.glean.com/api/index/v1.
Input Glean API Token:
In the "Glean API Token" field, enter the security token you generated in Glean. This token should be scoped to the custom data source you created.
Contact PlusPlus Support:
Once you have entered all the required information, reach out to PlusPlus support. They will need to run a one-time operation to complete the configuration on their end.
Final Check:
After PlusPlus support confirms the configuration, the integration will be active, and you can start automatically publishing public content to your internal Glean instance.
Conclusion:
Integrating Glean with PlusPlus directly addresses the problem of fragmented knowledge by creating a unified search for accessing and distributing information. By following the outlined setup process, you can eliminate barriers to information access, ensuring your team operates more efficiently and effectively.