Overview of the Rule
The rule "Enroll into an upcoming scheduled offering of a track" is designed to enroll users into the next available scheduled instance of a specific track, not into a parent track itself
Scheduled tracks are essentially single-use copies of a main track, each with specific event dates (e.g., "Onboarding 6/1/2025"), rather than enrolling users in the evergreen or parent track template.
How It Works
When triggered, the rule looks for the next available scheduled offering (i.e., a scheduled track that hasn't started yet) and enrolls users into that instance.
If there is no upcoming scheduled track available (for example, if the only scheduled track has already started), the rule fails to enroll users.
The rule does not enroll users in the parent track itself, only in its scheduled offerings.
Clarifications from the Discussion
Tracks can contain content items but not events directly; instead, event types are added to tracks, and scheduled tracks are created with specific events based on those types.
The confusion arose because some users were enrolled while others were not, which was traced back to the lack of an upcoming scheduled track for the rule to use.
There is a separate rule, "Enroll into all upcoming events of a track," which enrolls users into all future events associated with a track, but this does not enroll them in the track itself.
Observed Issues
Failures reported in the system were not due to the rule logic itself, but rather to a bug that occurred after enrollment: a logging action was crashing, so the system never marked the enrollment as successful even though it completed.
If some events in the scheduled track are already past, the rule may enroll users only in the remaining upcoming events, potentially leading to partial enrollments and further confusion.
Key Takeaways
The rule is working as intended: it enrolls users only in the next available scheduled offering of a track, not the parent track.
Failures seen in the logs are due to a post-enrollment bug, not the enrollment logic itself.
To ensure successful enrollments, there must be a future scheduled track available; otherwise, the rule will not take effect
Summary Table
