Overview of the Rule
The rule "Enroll into an upcoming scheduled offering of a track" is designed to enroll users into the next available scheduled instance of a specific track, not into a parent track itself
Scheduled tracks are essentially single-use copies of a main track, each with specific event dates (e.g., "Onboarding 6/1/2025"), rather than enrolling users in the evergreen or parent track template.
How It Works
When triggered, the rule looks for the next available scheduled offering (i.e., a scheduled track that hasn't started yet) and enrolls users into that instance.
If there is no upcoming scheduled track available (for example, if the only scheduled track has already started), the rule fails to enroll users.
The rule does not enroll users in the parent track itself, only in its scheduled offerings.
Observed Issues
If some events in the scheduled track are already past, the rule may enroll users only in the remaining upcoming events, potentially leading to partial enrollments and further confusion.
To ensure successful enrollments, there must be a future scheduled track available; otherwise, the rule will not take effect.
There has been confusion as some users were enrolled while others were not, which is seen when there are no upcoming scheduled tracks for the rule to use.
Summary Table
