Scenario

As an admin or content owner, you want to manage email or Slack notifications by enabling/disabling them or by changing the content of a notification.

Solution

Update notifications on the System Settings level or override system settings for notifications on individual content items.

Viewing and managing notifications

To view and manage System Settings notification templates, go to Settings and select Notifications from applicable headings (Site, Security, Events, Mentorship & Office Hours, and Content). These settings apply to all notifications for your instance of PlusPlus.

Follow these steps to view and manage notifications for individual content items. These settings replace system defaults and apply only to the content items you customize notifications for.

  1. Go to the content item whose notifications you want to manage.

  2. Open the context menu (button with three dots) and select Edit.

  3. Go to Notifications and update them as needed.

Updating notifications

You can make the following adjustments to a notification, either in System Settings or in for individual content items.

  • Click the Enabled toggle to turn on/turn off the notification. You can also turn on/turn the email or Slack notification individually.

    Changing the Enabled option for the notification as a whole does not automatically change the email and Slack toggles to match. The system only honors the email and Slack toggles when the general Enabled toggle for the notification is turned on.

  • Change the Subject and Message using available tags and/or with Django and Markdown formats. See the Go deeper section for more.

    You can click Preview to view your Subject or Message as recipients will see it (without code for tags, and so on). Note that the preview uses demonstration data for tags, not data for the event or content item the notification is for.

  • Turn on Copy recipient's manager to Cc managers on the notifications. Note that this is only available for some notifications. For some notifications directed at managers, you can Copy recipient's assistant to Cc executive assistants.

  • The gear-checkmark icon indicates the use of the default. This changes to an red Undo button when you edit a setting, which you can click to return it to the default.

    For more on how notifications cascade from system settings or parent content, see How cascaded settings work.

Go deeper

Editing notification subjects and messages

Notification templates in PlusPlus are well suited to the need for each notification, including necessary tags and conditions. You can make simple changes to wording and keep the current tags and conditions in place, you can add your own tags, or you can make more advanced changes using Django or Markdown.

For adding tags, you can click Need help with tags? to view a full list of tags you can use for the notification. Note that there are different tags available for each notification.

Take a look at Pro tips for customizing notifications for more.

Cascading notifications and event notifications

When you update notifications at the System Settings level, your changes cascade down to already-existing content items (as well as any new content created after your update). Live events have another layer of cascaded settings, as changes made to event type notifications can cascade to already-scheduled events of that type. This creates cascaded settings on three levels: System Settings > Event Type > Events. See How to manage event notifications for more.

See also

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