Scenario
A learner watching a video has no way to ask about what they just saw. The AI Coach fills that gap: on native videos uploaded into PlusPlus, learners can ask questions and get answers grounded in that video's content. As the owner, you can optionally shape the Coach's tone or add starter prompts.
Solution
The AI Coach is available on your native videos by default. It works on videos uploaded into PlusPlus — not on externally linked or embedded videos, and not on other content types.
You manage it from the video's Edit view, under Gen AI Features > Coach Agent, where you can optionally turn it off for that video, adjust its tone, or add starter prompts. None of these is required.
Enable AI coach — on by default. Turn it off to hide the Coach on that specific video; when off, learners won't see it there.
Coach steering — free-text guidance on tone, focus, or what to emphasize or avoid (for example, "Focus on real-world scenarios, keep a supportive tone, and avoid jargon"), up to 400 characters. Steering is written into the Coach's instructions for that video to shape how it responds. It shapes tone and focus only — the Coach's core behavior and guardrails stay in place, so steering can't be used to override the Coach.
Suggested prompts — up to three clickable prompts shown above the composer to help learners start. Each has a Label (the short text on the chip, up to 50 characters) and a Prompt (the fuller text written into the composer when clicked, up to 300 characters, which the learner can edit before sending). Select Add suggestion to add one.
Save the video to apply your changes.
The AI Coach needs the video to have a transcript to answer questions. On native uploads, a transcript is generated automatically once the video finishes processing; until the transcript is available, the Coach can't respond on that video.
Go deeper
What the learner sees
On a video, learners see an Ask a question… box at the bottom of the player. Typing and sending a question opens a chat panel titled <Video Title> Coach, where the conversation appears.
For example, asking "What are the key takeaways from this video?" returns a structured answer drawn from the video's content, followed by a proactive follow-up question inviting the learner to go deeper.
The Coach replies in the language the learner writes in. Even when the video and its transcript are in English, a question asked in another language is answered in that language — for example, a question asked in Japanese returns a Japanese answer.
For each Coach response, learners can rate it with a thumbs-up or thumbs-down icon, copy the response with the copy icon, and close the panel (the X in the panel's top corner) when they're done.
What steering can and can't do
Coach steering is included in the Coach's instructions for that specific video, but it only shapes tone and focus. The Coach's core behavior and guardrails stay in place, so steering can't be used to redefine what the Coach does or to jailbreak it. Use it to set a coaching style, not to change the Coach's function.
Why use the AI Coach
Deeper understanding. Learners ask follow-up questions instead of passively consuming content.
Content-owner control. Steering and suggested prompts let you tailor the experience per video without touching the Coach's core behavior.
Lower friction to start. Suggested prompts give learners an easy first question to click instead of a blank box.
Meets learners in their language. The Coach answers in the language the learner writes in, even when the video is in another language.