Creating and Managing Channels in PlusPlus
PlusPlus Channels are a powerful way to organize and distribute content within your organization. This article will guide you through the process of creating a channel, adding content items, and managing channel settings.
Creating a New Channel
To create a new channel in PlusPlus:
1. Enable Channels - Currently PlusPlus Super Admins will need to enable Channels for your tenant in global settings -> Super Admin. Please make a request through support or our CSM, Michael Wallace, to get started.
2. Create a Channel - Once Channels are enabled, from the Content Menu - > +New button, scroll down until you see the Channel icon and click on it
You can also create a new channel from the Content Items Dashboard
3. Name the Channel - Under Details -> Title enter a name for your channel (e.g., "PlusPlus General").
4. Complete Channel details - Upload a channel image or select a default one.
5. Keep scrolling down and choose a color theme for your channel.
6. Set the channel owner which is typically the person creating the channel.
7. Configure visibility settings (public or private) using the same familiar Access Control standards used for all content on the platform.
8. Adjust permissions for content creation.
9. Click "Save" to create the channel.
Adding Content to a Channel
Once your channel is created, you can add existing content items:
1. Go to the Dashboard and select "Content Items."
2. Under the Name column - Click on any of the Content items you want to add where you can add only one content item or multiple
Note, currently, there is no bulk selection option for adding multiple items to a channel at once. Adding items individually may take some time, especially if you have numerous content pieces. We are working on adding this capability soon.
3. Select the appropriate channel from the dropdown menu.
4. Finally, save your changes by clicking Submit.
Managing Channel Content
To view and manage your channel's content:
1. Navigate to your newly created channel
2. Review the list of content items displayed.
3. To add more content, return to the Content Items Dashboard and repeat the process of adding items to the channel.
To edit Channel details, from the 3 dots, (ellipses) click Edit
Creating Additional Channels
Consider creating separate Channels for different purposes:
An Archive Channel for older or less frequently accessed content
Specialized channels for specific departments or topics (e.g., "Engineering Channel")
Best Practices and Considerations
Organize strategically: Group related content together in channels for easy access
Review permissions: Ensure the right people have access to create and view content in each channel
Update regularly: Keep your channels current by adding new content and archiving outdated materials
Channel Content: Content will belong to the channel it is created in, however, other channels can use content from another channel in a track if the access restrictions allow it.
Tracks & Channels: Every content item has one owner and a Track is owned by one team. It's possible for a Track to exist in 2 channels and a track can contain items from any channel with the right permissions. Therefore an HR Onboarding Track in one channel can mix in content from Eng or Sales channels.
Other considerations:
Creating channels with the toggles off
To create a channel (Admins only) with the visibility toggles disabled browse to your tenant specific URL, slightly different for each customer:
https://your-tenant-name.plusplus.app/channels/create/
Example: https://demo.plusplus.app/channels/create/
To edit (Admins only) with the toggle disabled off:
https://your-tenant-name.plusplus.app/channels/your-channel-name
Example: https://demo.plusplus.app/channels/general
Channels & Dashboards
It's possible to apply channel filters to the dashboards and move content items between channels using the bulk action, except for Office Hours.
Office Hours & Channels
As of December 2024 we can now filter office hour sessions by Channel
Please note that you can't move a session between channels - a session will not have a channel as it belongs to the parent program which programs can be moved between channels.
If an office hour is moved to a channel all the session automatically come with it.
Future Improvements
While using PlusPlus, you may notice areas for potential enhancement:
A bulk selection option for adding multiple content items to a channel simultaneously.
The ability to select all items across multiple pages
A column in the content list view showing which channel each item belongs to.
Please reach out to our team with any feedback as your suggestions can be valuable for us to improve the user experience in future updates.