PlusPlus 101: How to make content discoverable

Learn the basics of categories, tags, and filters so your team can discover and engage content.

Chris Ramlow avatar
Written by Chris Ramlow
Updated this week

Three ways to help teammates discover content

PlusPlus offers three ways to organize your content so that it is more discoverable. The first two, categories and tags, work together to point team members to the content they want to engage as they peruse the catalog. Then third, you can create additional filters to organize content into buckets to which categories don’t apply.

This article provides an introduction to how these features work so you can get started using them to their fullest potential.

Please note these are configurable via global settings here: https://yourcompanyname.plusplus.app/a/system-settings/tags/

Categories

Categories organize your catalog of content into big buckets, often geared toward different departments or teams, such as Engineering, Management, Sales, and so on. These top level categories help team members filter the content they see down to what applies to them.

We recommend putting every piece of content into one category, thus making it organized and easier to discover.

To learn how to create and start using content categories, see How to configure content categories.

Tags

With tags you can mark content as touching specific points of interest or specialty, such as AI, Best Practices, Culture, and so on. Tags are second-level categorizations and indicate the more specific things on which the content touches.

We recommend adding as many tags as applicable to each piece of content as this will help team members find the content they are most interested in.

To learn more about the options for implementing tagging, see How to configure content tags.

Filters

Filters are another top-level categorization in addition to categories. You can create filters to organize content into buckets to which categories don’t apply. For example, if you provide content in multiple languages, you can add a Language filter to organize content by language.

Also, unlike categories, you can set up filters for specific content types. This allows you to set up an Expertise filter for mentors, for example, so that team members can find a mentor with an expertise they want to learn more about. Filters provide an additional layer of organization to make your content more discoverable and more directed to its intended audience.

Go deeper

There are caveats to configuring Categories, Tags, and Filters where you cannot have the same exact word or terms setup in multiple locations without making it unique. For example, if we utilize Engineering as a term under Categories, we cannot use the same word or term again under the Allowed tags or Flexible Filters sections without making it unique per the naming difference shown here and illustrated below: Engineering(ff) as an alternative spelling option under Flexible Filters, eliminating any conflicts with the other sections.

As long as there's a slight difference in spelling by one character or more it's possible to utilize the same term in multiple sections:

Changing a tag or category name will change it everywhere, there's no need to re-tag content as well as this change should happen immediately.

Please note that a consideration of renaming tags or categories some shared URLs related to these names might all filter down and work as expected.

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