Three ways to help teammates discover content
PlusPlus offers three ways to organize your content so that it is more discoverable. The first two, categories and tags, work together to point team members to the content they want to engage as they peruse the catalog. Then third, you can create additional filters to organize content into buckets to which categories don’t apply.
This article provides an introduction to how these features work so you can get started using them to their fullest potential.
Categories organize your catalog of content into big buckets, often geared toward different departments or teams, such as Engineering, Management, Sales, and so on. These top level categories help team members filter the content they see down to what applies to them.
We recommend putting every piece of content into one category, thus making it organized and easier to discover.
To learn how to create and start using content categories, see How to configure content categories.
With tags you can mark content as touching specific points of interest or specialty, such as AI, Best Practices, Culture, and so on. Tags are second-level categorizations and indicate the more specific things on which the content touches.
We recommend adding as many tags as applicable to each piece of content as this will help team members find the content they are most interested in.
To learn more about the options for implementing tagging, see How to configure content tags.
Filters are another top-level categorization in addition to categories. You can create filters to organize content into buckets to which categories don’t apply. For example, if you provide content in multiple languages, you can add a Language filter to organize content by language.
Also, unlike categories, you can set up filters for specific content types. This allows you to set up an Expertise filter for mentors, for example, so that team members can find a mentor with an expertise they want to learn more about. Filters provide an additional layer of organization to make your content more discoverable and more directed to its intended audience.
To learn more about setting up filters, see How to configure content filters.
How to configure content categories
How to configure content tags
How to configure content filters
Which category should I put my content in?
Which tags should I add to my content?
Which filters should I use for my content?