PlusPlus 101: Create automated rules for repetitive workflows

Scenario

PlusPlus offers content versatility and robust functionality, all of which can lead to a lot of repetitive workflows in the service of deepening your org’s learning culture. As a PlusPlus admin, you can set up rules to automate many of these repetitive workflows, saving you lots of time and money and reducing the chances for user error in the process.

Solution

As part of our People Integration, you can take advantage of our rules to automate:

These rules are not yet offered as a self-serve UI, so you will need to work with your Customer Success Manager (CSM) to have them configured and maintained.

Request the Automated Rules spreadsheet template from your CSM.
Create a new Automated Rules spreadsheet from this template, outlining your rules.
See below about the rule structure. Feel free to engage your CSM for assistance if anything is unclear.
Share the completed spreadsheet with your CSM, who will validate it with our engineering team, and may follow up with you for clarification.
Wait for the rules to be implemented and verified, which may take up to two weeks.

Go deeper

Rule structure

Each rule is composed of three parts:

conditions
action
parameters

While conditions are universal (as explained below), actions and parameters are rule-dependent. Please follow the links above to learn more about your options.

Conditions

A condition is a statement that compares a user property against some value.

The user property can be anything that's available to us at the time of the People Integration, such as their title, department, location, tenure, groups, enrolled events, enrolled event types, including any custom attributes, like cost center, business unit, etc.

The comparison can be anything that we can express logically, such as: is, is not, is one of, is not one of, contains, does not contain, include, do not include, is less than, is greater than, etc.

The value can be any text string, number, date, or a list of such values.

Examples of conditions:

User location is "Boston"
User location is one of "Boston", "New York", "London"
User title contains "Software Engineer"
User title does not contain "Intern"
User department is not "QA"
User tenure is less than 30 days
User groups include "HR"
User enrolled events include "1234" (ID of the event)
User completed event types include "5678" (ID of the event type)
User cost center is "1234 - Research & Development"

These conditions can be combined using AND, OR, and NOT statements. For example:

User title contains "Manager" AND User tenure is less than 14 days
User location is "San Francisco" OR User groups include "Remote Employees"

Special considerations

Since these rules run as part of People Integration, they are evaluated at most once per day.

The rules can take into account any employee data available at the time of people integration sync, both PlusPlus data and data supplied by your HRIS data source.