The PlusPlus platform offers a variety of notifications for live events, and understanding which ones are critical can help streamline communication and enhance user experience. Below is a guide to the most essential notifications you should consider for your live events.
Key Event Notifications
For Enrollments
Event Enrollment Confirmation
Purpose: Confirms that a user has successfully enrolled in the event.
Timing: Immediately after enrollment.
Event Reminder
Purpose: A general reminder about the event.
Timing: Typically 3-4 days before the event.
Event Reminder - Second Time
Purpose: A friendly bump since everyone's lives are busy.
Timing: 1 day before the event.
Event Reminder - Third Time
Purpose: Final reminder to ensure maximum attendance.
Timing: On the day of the event or a few hours before.
Will you have a waitlist?
Event Waitlist Confirmation
Purpose: Confirms that the user has been added to the waitlist.
Timing: Immediately after being added to the waitlist.
Event Enrollment Promoted from Waitlist
Purpose: Notifies the user that they have been moved from the waitlist to the event.
Timing: As soon as the user is promoted.
For Check-ins
Event Checkin Reminder
Purpose: Reminds attendees to check in for the event.
Timing: A few hours before the event starts.
For Presenters
Event Presenter Reminder
Purpose: Remind presenters of their session details and schedule.
Timing: 1 day before the event, with a follow-up on the day of the event.
For Feedback Collection
Event Feedback Reminder
Purpose: Encourages attendees to provide feedback after the event.
Timing: Within 24 hours after the event.
For Surveys
Survey Notification
Purpose: Promotes the PlusPlus survey before or after the event.
Timing: Depends on the survey schedule; typically after the event.
Additional Notifications
Event Unenrollment Confirmation
Purpose: Confirms that the user has unenrolled from the event.
Timing: Immediately after unenrollment.
Event Updated
Purpose: Alerts users to any changes in event details.
Timing: As soon as the update is made.
Best Practices
Prioritize Critical Notifications: Focus on confirmations, reminders, and changes to ensure key information is communicated effectively.
Personalize Reminders: Tailor reminders to your content where possible to increase engagement and reduce notification fatigue.
Segment Notifications: Use different channels and formats (e.g., email, Slack) to cater to user preferences.
Feedback vs. Surveys
Feedback and surveys are two distinct methods of gathering user opinions on PlusPlus:
Feedback: Typically given through ratings, where users can quickly rate content on a scale from 1 to 5 stars and leave comments. This feedback is public, allowing all team members to see it.
Surveys: More in-depth and allow for specific questions to be asked about the content. The responses from surveys are not public and can only be viewed by administrators, content owners, and presenters.
Recommendation
To avoid confusion and ensure clarity, consider using only one method to collect attendee sentiment for each event. This approach helps streamline feedback collection and makes it easier to analyze and act on the data.
Slack Integration
All PlusPlus email notifications also have a Slack option. Notifications can be sent simultaneously to both email and Slack, or you can choose to turn one off depending on your company’s communication preferences. This flexibility allows you to cater to different user preferences and enhance the overall notification strategy.
By implementing these best practices, you can ensure that your live event notifications are effective, engaging, and essential for a seamless user experience.