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How to enable waitlists for events
How to enable waitlists for events

Learn how to turn on a waitlist for an event so people can automatically be enrolled as an attendee if space opens up.

Chris Ramlow avatar
Written by Chris Ramlow
Updated over a week ago

Scenario

As an admin or content owner, you want to make sure people can join a waitlist for an event that is at capacity, automatically adding waitlisted people as attendees if space opens up.

Solution

  1. Go to the event you want to enable a waitlist for.

  2. Open the context menu (button with three dots) and select Edit.
    The Edit Event page opens.
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  3. Turn on the Waitlist option.

  4. Set the Waitlist Cap to a number greater than 0.

  5. Save your changes.

People can now join the waitlist for the event if the enrollment cap is already met.

If you want to add someone to the waitlist for a full event, enroll them in the event. They are added to the waitlist if it is enabled.

Note that toggling the Waitlist option off (If this is enabled, users can sign in for the waitlist when enrollment cap is filled) it will not retain users who are on the waitlist if this is re-enabled at a later time. They will be removed completely so you may consider capturing these users for other content as applicable.

These waitlisted users will need to be re-enrolled as if they were never on the waitlist once the toggle is disabled.

The quickest method to capture all user emails for a potential re-enrollment is best done in the Manage Attendance roster via filtering by Status -> Waitlisted, then utilizing the Bulk actions feature to export to CSV or copy emails you can then paste into a content item re-enrollment roster, or use for an enrollment if none of the users have been previously enrolled into the target content.

Go deeper

There are various nuances at play in the use of waitlists. Learn more about how waitlists work.

You can prioritize people on the waitlist manually from Manage Attendance to determine who gets enrolled first if space opens up.

See also

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