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How to gather feedback with surveys
How to gather feedback with surveys

Learn the basic steps of soliciting feedback through surveys.

Chris Ramlow avatar
Written by Chris Ramlow
Updated over a week ago


As an administrator, content owner, or presenter you want to solicit feedback on content such as events, tracks, courses, articles, and videos.


  1. Create a survey in the Surveys dashboard.
    Check out How to create surveys.

  2. Attach the survey to the content item.
    The process for doing this is slightly different for events and non-event content items.
    Check out How to attach surveys to events or How to attach surveys to non-event content items.
    Once attached to a content item, PlusPlus solicits survey responses through notifications.

  3. Retrieve survey results.
    Check out How to retrieve survey results.

  4. Manage or update the survey as needed.
    Check out How to edit surveys.

Go deeper

Surveys for events versus non-event content items

PlusPlus surveys for events are sent based on their start/end times. Surveys for non-event content items (tracks, courses, articles, and videos) are sent based on when the content item is assigned or when they are completed. You can learn more about this in How to attach surveys to events and How to attach surveys to non-event content items.

Surveys and event types

Up to 3 PlusPlus Surveys and 1 Third-Party Survey for a total of 4 can be attached to an event type (soon to be called event series), however most customers find one survey is sufficient. If a survey is attached to an event type this ensures that all iterations of that event have the same survey attached. Surveys and their configurations can be overwritten at the event level so that its surveys can be unique from other iterations of the event type. For more on this topic, see Surveys and event types.

Third-party surveys

You can provide a Third-Party Survey link on content items to a survey managed outside of the PlusPlus platform. However, though PlusPlus solicits survey responses through built-in notification templates, there are limitations to managing these notifications for third-party surveys. Notifications for responding to a third-party survey send within 15 minutes of someone completing the event or content item it is attached to, during the regular PlusPlus platform sync. You cannot override this setting with your own schedule.

Additionally, the Third-Party Survey link must be maintained as a valid URL. If the URL for a third-party survey changes, and you do not update the link, the notification will not be sent to intended recipients.

Best practice is to disable notification surveys for content items that do not have a survey attached.

Lastly, the Save & Apply option for event types only propagates third-party surveys to child events, not surveys created directly in your instance of PlusPlus.

Surveys and notifications

The survey notification sends both for surveys built in PlusPlus and third-party surveys. If you have multiple surveys attached to an event or content item, the same notification is used for each, though you can adjust the timing of the notifications for the surveys individually. Make sure the Survey Opens and Survey Closes are set up appropriately for each survey as these values determine the timing of the notifications.

You can't adjust the timing of third-party survey notifications as these are always sent within 15 minutes of someone completing the item the survey is attached to.

See also

For more on using and managing surveys, see:

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