Scenario

As an admin or an event organizer, you want to understand how enrollment statuses are reported and what they mean.

Solution

An enrollment attendance status is said to be:

  • Cancelled - if the corresponding event has been cancelled

  • Checked-in - if not cancelled and the enrollment has been checked-in, regardless of who, when, or how checked in

  • No-show - if neither cancelled nor checked-in, the corresponding event is past its Self check-in closes cutoff, and the enrollee was registered as attending, regardless of their attendance method

  • Enrolled - if neither cancelled nor checked-in, the corresponding event is not past its Self check-in closes cutoff, and the enrollee was registered as attending, regardless of their attendance method

  • Waitlisted - if neither cancelled nor checked-in, and the enrollee was registered as wait-listed, regardless of their attendance method

  • Dropped - if neither cancelled nor checked-in, and the enrollment was explicitly dropped, regardless of their indicated attendance method

Furthermore, an enrollment attendance method is said to be:

  • In Person - if the enrollee was registered to attend in-person, regardless of their attendance status

  • Online - if the enrollee was registered to attend online, regardless of their attendance status

  • Unknown - if the person dropped their enrollment (this is a current limitation of the platform)

Go deeper

Uses

The enrollment attendance statuses and methods show up in several places:

  • Enrollment dashboard and reports

  • Enrollment exports

  • GraphQL API (as attendance_status and attendance_method filters/attributes)

Settings

Self check-in closes cutoff is a cascaded setting, which can be managed at different levels of the platform:

  • System (global policy)

  • Event type (all events of that type)

  • Event (just that event)

If this setting is disabled, then the corresponding enrollments are never considered No-show, even long past their events take place.

See also

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