Scenario
As an admin or an event organizer, you want to understand how enrollment statuses are reported and what they mean.
Solution
An enrollment attendance status is said to be:
Cancelled - if the corresponding event has been cancelled
Checked-in - if not cancelled and the enrollment has been checked-in, regardless of who, when, or how checked in
No-show - if neither cancelled nor checked-in, the corresponding event is past its Self check-in closes cutoff, and the enrollee was registered as attending, regardless of their attendance method
Enrolled - if neither cancelled nor checked-in, the corresponding event is not past its Self check-in closes cutoff, and the enrollee was registered as attending, regardless of their attendance method
Waitlisted - if neither cancelled nor checked-in, and the enrollee was registered as wait-listed, regardless of their attendance method
Dropped - if neither cancelled nor checked-in, and the enrollment was explicitly dropped, regardless of their indicated attendance method
Furthermore, an enrollment attendance method is said to be:
In Person - if the enrollee was registered to attend in-person, regardless of their attendance status
Online - if the enrollee was registered to attend online, regardless of their attendance status
Unknown - if the person dropped their enrollment (this is a current limitation of the platform)
Go deeper
Uses
The enrollment attendance statuses and methods show up in several places:
Enrollment dashboard and reports
Enrollment exports
GraphQL API (as
attendance_statusandattendance_methodfilters/attributes)
Settings
Self check-in closes cutoff is a cascaded setting, which can be managed at different levels of the platform:
System (global policy)
Event type (all events of that type)
Event (just that event)
If this setting is disabled, then the corresponding enrollments are never considered No-show, even long past their events take place.