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How automatic check-ins work
How automatic check-ins work

Learn how to raise your event check-in rate by setting up automatic check-ins.

Chris Ramlow avatar
Written by Chris Ramlow
Updated over a week ago


As an admin, you want to automatically check people into events they attend so that you don't have to rely on manual check-ins and can more accurately capture attendance data.


Make sure self check-ins are turned on in order to use the automatic check-in settings described below. If not turned on, only admins and content owners can check people into events and automatic check-ins aren't possible.

You can turn on self check-ins globally for all events at Settings > Events > Attendance Policies > Check-in, and you can manage this setting for individual event types and events at the event Edit page > Attendance Policies > Check-in.

Auto check-in when joining video conferences

If you have self check-ins enabled, the Auto check-in on VC join setting creates a Join link that automatically checks people into events when they join via video conference. The link appears on the event details page, as well as in places like Zoom and Google Meet invites. The link navigates the attendee to PlusPlus where they are automatically checked in, and then redirects them to join the video conference. If the attendee is not already logged in to PlusPlus, clicking the link navigates them to the login page and then to the video conference after logging in.

As with self check-ins you can turn on this setting globally at Settings > Events > Attendance Policies > Check-in, or you can manage it for individual event types and events at the event Edit page > Attendance Policies > Check-in.

Promote auto check-in over Google Meet links

If you have enabled self check-ins and auto check-ins on a video conference join, you can also hide the Join with Google Meet button on Google Calendar invites for an event. This makes it more likely that attendees will join the video conference via the auto check-in link in the Google Calendar invite, thus increasing your check-in rate.

You can turn this setting on at Settings > Integrations > Calendar > Google Calendar.

Go deeper

Automatic check-ins on attendee feedback

By default in PlusPlus, the system automatically checks people into an event whenever they leave a star rating on that event. This only applies to people who were marked as Going or Going online for the event they are rating. Once they give a star rating, they are marked as Attended. Our data shows that this can improve the check-in rates by up to 75%.

Note that giving a star rating checks people into events even if they are past a cut-off for check-ins.

If someone leaves a star rating for an event that hasn't occurred yet, you have the option to undo their check-in via the Manage Attendance page for the event.

Bypass auto check-in for video conferences (for external enrollees)

If you have turned on Auto check-in on VC join, the Join button on a meeting invite (for Zoom or Google Meet, for example) does not allow external enrollees to join the event. You can turn on Auto check-in bypass on VC join to provide an additional link on the meeting invite to join the video conference directly without first going to PlusPlus.

Note that internal team members can use the additional link as well, and using it keeps them from checking in and gives them a no-show status for the event. You may want to turn this setting on to provide a backup for PlusPlus-enabled users to join the event if they can't sign into PlusPlus, but be aware that this will likely result in lower check-in rates and inaccurate attendance statuses.

Set a longer session duration to make it easier to check-in

The more team members have to sign in to PlusPlus, the more inconvenient it can be to perform the actions that automatically check them into events. You can consider setting a longer session duration (up to one year) to raise check-in rates. Manage this setting at Settings > Security > Session duration.

See also

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